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How to make sure you receive IHEU emails and newsletters

Submitted by admin on 19 April, 2010 - 15:39
Subject: rights (lifebelt)

Skip to detailed instructions for your mail system: AOL | Yahoo! | Hotmail | Windows Live Hotmail | Microsoft Outlook | Gmail/GoogleMail | Earthlink | MSN | Other mail systems. We also have instructions for many spam filters.

Over-enthusiastic spam filters may stop your email and requested newsletters from arriving in your inbox. Here's how to clear the way for IHEU's newsletters.

Unsolicited commercial email or 'spam' is a big problem. Most email services and ISPs use blocking or filtering systems or 'blacklists' to filter 'bad' email.

That sounds like a good idea, but many current systems are less than perfect. They may block email that you have specifically requested. Responsible providers are working to reduce 'false positives', but right now you might find your newsletter doesn't arrive consistently.

Good news: there is something that you can do to get your newsletters more reliably. You can counteract blacklists with a 'whitelist'. Whitelist us now. Follow the link above for your email system.

Every system is different, so we have provided instructions for some of the most popular ones. If you have problems with these instructions, please contact your ISP's customer service team.

AOL
AOL operates particularly aggressive blacklists with no warning to sender or recipient. If you have more than one email address, you should consider using your non-AOL address to sign up for newsletters.

For AOL version 9.0: you can ensure that your newsletter is delivered to your inbox by adding our sending address to your 'People I Know' list.

  • Open your latest email newsletter.
  • Click the 'Add Address' button (over on the right) to add your newsletter to your 'People I Know' list.

If you're using an earlier version of AOL, you'll need to set your 'Mail Controls' instead. Here's how:

  • Go to 'Keyword Mail Controls'.
  • Select the screen name we're sending your newsletter to.
  • Click 'Customize Mail Controls For This Screen Name'.

For AOL version 8.0: Select 'Allow Email From all AOL Members, Email Addresses and Domains'.

  • Click 'Next' until the 'Save' button shows up at the bottom.
  • Click 'Save'.

For AOL version 7.0: In the section for 'Exclusion and Inclusion Parameters', include this domain: iheu.org

Thank you for white-listing us.

Yahoo
To ensure that your newsletter is delivered to your Yahoo inbox (not the bulk mail folder), you can instruct Yahoo to filter it to your inbox. Here's how:

  • Open your Yahoo mailbox.
  • Click 'Mail Options'.
  • Click 'Filters'.
  • Next, click 'Add Filter'.
  • In the top row, labelled 'From Header:', make sure 'Contains 'is selected in the pull-down menu.
  • Click in the text box next to that pull-down menu, then enter the address in the 'From' line of your most recent newsletter.
  • At the bottom, where it says 'Move The Message To', select 'Inbox' from the pull-down menu.
  • Click the 'Add Filter' button again.

Thank you for white-listing us.

Hotmail
(See the next section if you are using Windows Live Hotmail.) If you're using Hotmail, you can ensure that your newsletter is delivered to your inbox by adding our 'From' address to your safe list. Here's how:

  • Log on and click the 'Mail' tab to get into your mailbox.
  • Click 'Options' (it's over at the top right, next to Help).
  • Click 'Junk Email Protection'.
  • Select 'Safe List'.
  • In the space provided, enter the address in the 'From' line of your most recent newsletter.
  • Click 'Add'.
  • When you see the address you entered in the safe list box, click OK.

Alternatively, you can add your newsletter's 'From' address to your contacts list:

  • Open the latest issue of your newsletter (or even the welcome letter will do).
  • Click the 'Save Address' button. (It's over to the right in the line of options just above the email.)
  • Click 'OK'.

Thank you for white-listing us.

Windows Live Hotmail
If you have upgraded to Windows Live Hotmail, you can ensure that your newsletter is delivered to your inbox by adding our 'From' address to your safe list. Here's how:

  • Log on and click the 'Mail' tab to get into your mailbox.
  • Click 'Options' (it's over at the top right, next to 'Help').
  • Under the heading 'Junk Email', click on 'Safe and Blocked Senders'.
  • Select 'Safe Senders'.
  • In the space provided, enter the address in the 'From' line of your most recent newsletter.
  • Click 'Add To List'.
  • When you see the address you entered in the safe senders and domains box, click OK.

Alternatively, you can add the newsletter 'From' address to your contacts list:

  • Open your latest issue of your newsletter (or even the welcome letter will do).
  • Click the 'Mark As Safe' link. (It's over to the right in the line of options just above the email.)
  • The top of your email will now tell you you've just added this sender to your safe senders list.

Thank you for white-listing us.

Microsoft Outlook
If you're using Outlook for your email, you can make sure your newsletter is delivered to your inbox by letting Outlook know you consider it safe. There are a few ways you can do this:

  • Open any newsletter email, then add the sender or the sender's domain to your safe list.
  • Find the address in the 'From' line of your most recent newsletter and add it to 'Personal Contacts' in your Outlook address book.
  • Open any newsletter email, then select 'Mark as Not Junk'.

Thank you for white-listing us.

Gmail or Googlemail
If you're using Google’s GMail (or Googlemail), you can make sure your newsletter is delivered to your inbox by adding our sending address to your contacts list. Here's how:

  • Open your latest newsletter email.
  • Click on 'More Options' (it's over on the right, at the top of the message).
  • When the extra options display, click on 'Add Sender to Contacts List'.
  • A highlighted box will appear on your screen to confirm the sender has been added to your contacts list

Thank you for white-listing us.

Earthlink
If you're using Earthlink, you can make sure your newsletter is delivered to your inbox by adding our sending address to your address book. Here's how:

  • Open your latest newsletter email.
  • Copy the address in the 'From' line.
  • Click on 'Address Book' (it's over on the left, below your folders).
  • When your address book opens, click the 'Add' button.
  • On the 'Add Contact' screen, find the 'Internet Information' box.
  • Enter the address you copied from the 'From' line into the top email box.
  • Click 'Save'.

Thank you for white-listing us.

MSN
If you're using MSN version 9 for your email, you can make sure your newsletter is delivered to your inbox by adding our sending address to your safe list. Here's how:

  • Open your latest newsletter email.
  • Copy the address in the 'From' line.
  • Click on Settings: 'Email | Junk Email' (it's at the bottom left of the screen, just above 'Calendar').
  • On the 'Email Settings' screen, click 'Junk Email Guard'.
  • Select 'Safe List'.
  • In the space provided under 'Add People to the Safe List', enter the address you copied from the 'From' line.
  • Click 'Add'.

For older versions of MSN, you add our sending address to your safe list like this:

  • Open your latest newsletter email.
  • Copy the address in the 'From' line.
  • Click on 'Email Settings' (it's at the bottom left of the screen, just above 'Calendar').
  • On the 'Email Settings' screen, click 'Junk Mail'.
  • Select 'Safe List'.
  • Click 'Add an Item to This List'.
  • When the 'Add To Safe List' box appears, enter the address you copied from the 'From' line into the space provided.
  • Click 'Add'.

Thank you for white-listing us.

Other email systems
Many email programs (such as older versions of Outlook, Outlook Express, Eudora, and Netscape Mail) provide no convenient way to whitelist addresses from which you do want to receive email. If you have one of these and you are not receiving your newsletter, or you want to make sure you continue to receive your newsletter in the future, there is something that you can do about it.

Contact the customer service people at the company that provides your email or Internet connection (your ISP). Explain to them that your newsletter is email that you do want to receive. Ask them if they can white-list your newsletter for you. If they do agree to whitelist, they'll probably ask you for some information about us. Here's what to tell them:

  • Sending address: If they ask for our address, give them the address in the "From" line of your most recent newsletter.
  • Domain: If they need to know the domain we're mailing from, tell them: iheu.org
  • IP address: If they ask for our sending IP address, tell them this one: 69.57.180.94

Thank you for white-listing us.


Spam filters

Skip to detailed instructions | for your spam filter: Barracuda Networks | ChoiceMail | Cloudmark SpamNet | Mailblocks | MailShield | MailWasher | McAfee SpamKiller | Norton AntiSpam | Oddpost | SpamAssassin | SpamButcher | Spameater Pro | SPAMfighter | Spam Inspector | Spam Interceptor | SpamPal | SpamSleuth | Trend Micro

You may need our email address, so that you can whitelist it. To find it, open your latest newsletter email and copy the address in the 'From' line.

Barracuda Networks
Barracuda uses several algorithms and processes to determine whether emails are spam. Occasionally, it will mark a legitimate message as spam. There are two methods to whitelist email senders so that the firewall will not quarantine future email.

Whitelist Quarantined Senders

  1. Open your email client. Barracuda should send you a summary each day listing quarantined items. Choose the most recent Barracuda email message.
  2. Locate the email from IHEU Mailing List and the sender email address that you do not want quarantined in the future. Click on the word "Whitelist," which is in green print to the right of the email title. This will open your list in a web browser.
  3. Click the box to the left of the email that you would like to whitelist. At the top of the page, click "Whitelist." Barracuda will not block or quarantine senders whose email address appears on the whitelist.

Whitelist Senders and Domains

  1. Open your web browser. Navigate to your company's Barracuda firewall homepage.
  2. Click on the "Block/Accept" tab.
  3. Choose "Sender Domain Block/Accept." Enter the domain name iheu.org to whitelist. You may enter a comment to remind you why you allowed this domain. Click "Add."
  4. Click your mouse on the "Email Sender Block/Accept" tab. Enter the email address of the newsletter that you want to whitelist. Include a comment. Click "Add." In the future, Barracuda will not block emails from this sender.

Thank you for white-listing us.

ChoiceMail

  1. Open ChoiceMail
  2. Click on the Senders tab
  3. Choose "Approve another Sender"
  4. Type in the sender email address 
  5. Click on OK

Thank you for white-listing us.

Cloudmark SpamNet

  1. Select Cloudmark | Options... from the Cloudmark SpamNet toolbar in Outlook.
  2. Click Advanced.
  3. Go to the Whitelist tab.
  4. Click the Add button.
  5. Type the sender email address
  6. Click OK.
  7. Click OK.
  8. Click Yes.
  9. Click OK.

Thank you for white-listing us.

Mailblocks

  1. Click the Addresses tab.
  2. Click New.
  3. Type the sender email address
  4. Make sure 'Accept Mail From This Address' is selected under Receiving Options.
  5. Uncheck 'Display in People Picker' under Other options.
  6. Click Submit.
  7. Click OK.

Thank you for white-listing us.

MailShield

  1. Click Friends from the toolbar.
  2. Click Add.
  3. Type the sender email address
  4. Click OK.

Thank you for white-listing us.

MailWasher

  1. Click Tools, then Blacklist & Friends.
  2. Click Add... on the right, the Friends list side.
  3. Make sure Plain email address is selected.
  4. Type the sender email address
  5. Click OK.
  6. Click OK.

Thank you for white-listing us.

McAfee SpamKiller

  1. Select Friends from the McAfee SpamKiller sidebar.
  2. Click Add a friend.
  3. Make sure All users at a domain is selected under Friend type:
  4. Type the domain name you want to whitelist under Address:
  5. To whitelist all our newsletters, type
  6. Optionally, enter IHEU Mailing List to help you recognize the domain, under Name:
  7. Click OK.
  8. Click OK.

Thank you for white-listing us.

Norton AntiSpam

  1. Start up Norton AntiSpam
  2. Click the Status & Settings tab
  3. Click AntiSpam
  4. Click Configure
  5. Click Allowed List tab
  6. Click Add button
  7. In the 'Email Address' box, enter our email address
  8. Click OK
  9. Click OK

Thank you for white-listing us.

Oddpost

  1. Check your 'Probably Spam' folder.
  2. If you see that the IHEU Newsletter was incorrectly filtered out, select it
  3. Click the 'Move to Inbox and Mark as Not Spam' button.

Thank you for white-listing us.

SpamAssassin

  1. Add the following entry to your user_prefs file, which is found in the .spamassassin subdirectory on your web/mail server: whitelist_from [insert the sender email address]
  2. Save the user_prefs file or move the updated copy to your .spamassassin subdirectory.

Thank you for white-listing us.

SpamButcher

  1. Click the Configure button.
  2. Go to the Known Senders tab.
  3. Click Add under 'Known Good Senders and Recipients'.
  4. Type the sender email address
  5. Click OK.
  6. Click OK.

Thank you for white-listing us.

Spameater Pro

  1. Click Filters from the sidebar.
  2. Click the Approved Senders tab.
  3. Click Add Filter.
  4. Type the sender email address under Address.
  5. Choose 'Full Email Address' under Address Type.
  6. Select Email Domain.
  7. Click OK.

Thank you for white-listing us.

SPAMfighter

  1. Highlight the email from IHEU Mailing List with the email address to Whitelist.
  2. Click "More" in the SPAMfighter Toolbar and select "Whitelist".
  3. Here you can choose if you want to Whitelist the email address or the whole domain.

To be sure that all emails from people in your Outlook contacts get through to you, you can import and Whitelist them. To do this, follow these steps:

  1. Click "More" in the SPAMfighter toolbar.
  2. Then "Options"
  3. Then "Filter settings"
  4. Then "Blacklists & Whitelists"
  5. Then "Whitelist email address"
  6. Then "Import".
  7. Select your 'Address Book' and click on "Check all"
  8. Click "Add"
  9. Click "Apply"

If you get a pop-up box offering you to upgrade to SPAMfighter Pro it is because you have exceeded the limit of 100 addresses. You can fix this by buying SPAMfighter Pro or by deleting some of the addresses in your Black/White list. If you want to delete addresses:

  1. Click “More" in the SPAMfighter toolbar.
  2. Then "Options"
  3. Then "Filter settings"
  4. Then "Blacklists & Whitelists"

Thank you for white-listing us.

Spam Inspector

  1. Select Spam Inspector
  2. Then 'Manage Friends List' from either the Spam Inspector toolbar or from the Outlook menu.
  3. Make sure Email is selected under 'Add a New Friend'.
  4. Type the sender email address
  5. Click the >> button.
  6. Click Close.

Thank you for white-listing us.

Spam Interceptor

  1. Follow the Trusted link under > Authentication Lists.
  2. Enter the email address
  3. Click Add.

Thank you for white-listing us.

SpamPal

  1. Click on the SpamPal system tray icon with the right mouse button.
  2. Click 'Add to Whitelist' from the menu.
  3. Type the sender email address
  4. Click Add.

Thank you for white-listing us.

SpamSleuth

  1. Select File, then Configure.
  2. Go to the Friends category.
  3. Make sure Active is checked.
  4. Type the sender email address on a line by itself in the entry field.
  5. Click OK.

Thank you for white-listing us.

Trend Micro
If you received an email message that was incorrectly moved to the Spam Mail folder by the Anti-Spam Toolbar you can prevent this from occuring in the future. The Anti-Spam Toolbar detects spam by looking for certain keywords in the email's subject or body and matching it with the anti-spam pattern file. Occasionally, it may detect what you consider legitimate email as spam.

To prevent this from occurring you can do either of the following:

  • Add the sender to the list of Approved Senders
  • Decrease the Spam Email Filter Strength

Note: You can also select the email and click Not Spam to report it to Trend Micro. However, this feature serves only as a reference when we develop our spam database, and it may not have an effect on how the toolbar detects spam.

Add the sender to the list of Approved Senders

  1. Open Microsoft Outlook or Outlook Express.
  2. Click the Spam Mail folder then select the legitimate email detected as spam.
  3. Click Approve Sender on the toolbar.
  4. Click Yes when the confirmation message appears.

Decrease the Spam Email Filter Strength

  1. Open Microsoft Outlook or Outlook Express.
  2. Click Trend Micro Anti-Spam then click Settings.
  3. On the Spam Filter tab, move the slider bar to select a lower filter strength.
  4. Click OK to save your settings.
This guide is offered freely in the hope that it may be useful, but without liability.

Credit: http://www.emaildeliveryjedi.com/email-whitelist.php

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